Roberts-Phelps, Graham <br/><br/>
The Concise Guide to Telephone Tactics  

 - New Delhi :  Viva Books,  2005 
 - 195p.;  21cm 
<br/><br/><label>ISBN: </label>8176499471 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone Communication<br/>Business Communication 
<br/><br/><label>Dewey Class. No.: </label>651.73  / ROB