TY  - BOOK
AU  - Roberts-Phelps, Graham
TI  - The Concise Guide to Telephone Tactics 
SN  - 8176499471
U1  - 651.73 
PY  - 2005///
CY  - New Delhi
PB  - Viva Books
KW  - Telephone Communication
KW  - Business Communication
ER  -